To our dear Sans Beast Community -
As the unprecedented effects of the COVID-19 pandemic continue to evolve, our priority is the safety + wellbeing of our team, our customers + our community.
We have taken numerous steps, adhering to all relevant government guidelines, to minimise the risk to our team + customers, including:
- Studio team working from home.
- A maximum of 2 team members working in our warehouse at any one time, with safe social distancing maintained.
- Increased cleaning + sanitising of our warehouse work surfaces.
- Increased hand hygiene for our warehouse team.
- Contactless handover of goods to our courier services.
Sans Beast Studio:
Following an extended 'work from home' chapter this year, as of November 10th, we have made the difficult but necessary decision to exit our studio space at the Clik Collective. The team will continue working remotely from their respective homes + we hope to have a new Sans Beast studio in early 2021. As a result, the collection is not available for drop- ins + browsing until further notice.
If you know what you're seeking from our collection, and simply wish to call in to try on + purchase in person - you are welcome to do this, however please email us at firstname.lastname@example.org to make arrangements.
We continue to pack + despatch orders on a needs basis, however to ensure optimum efficiency + safety for our team, some delays may occur in despatch depending on volume of orders received daily.
Additionally, Australia Post advise deliveries within Australia and internationally may be delayed due to higher volumes, flight cancellations + government restrictions.
Deliveries to the US + Canada in particular, as well as some European countries, are experiencing significant delays due to a reduction in available flights, with many taking 4-5 weeks.
We DO understand that delays are frustrating, as we cannot accurately predict arrival dates. We ask for your patience with postal + courier services during this challenging time. Trust us, we've tried yelling, screaming, stamping our feet + crying into our pillow, but nothing changes: this is the way of the world right now, and we've got to ride it out. As always, you can track the progress of your delivery via the tracking notification you receive from us.
Stay safe + keep in touch via our Instagram @sans.beast for updates as the situation evolves.
With love, Studio Sans Beast XO