We recommend treating your item with love + care. This includes not over filling it, leaving it on the ground in the dirt, spilling drinks + food on it ...or generally treating it like it's bulletproof. It is not. General wear + tear occurs on bags - things like scratches on hardware + surface material are normal when a bag is being carried + used regularly.
Given we don't use dyed-through animal hide, but rather a coated fabric, any scratches or chips that can occur during normal wear may show the textile substrate underneath. We've found shoe polish works well to tidy these sort of marks + rejuvenate the surface.
We use zinc alloy hardware on our bags, with plating in various colours. Plating is a surface layer that sits on top of the base metal core - it will over time, rub off in areas where metal is on metal, or where skin touches metal regularly. This is part of normal wear + tear, not a fault. This can happen quickly or slowly, depending on how often the metal trims are used, what is on the skin that contacts the metal - perfumes + oils are particularly impactful on plated metal.
CACTUS DERIVED LEATHER ALTERNATIVE, MIRUM® + APPLESKIN™
Simply wipe with a damp cloth, or add a little diluted shampoo to clean more serious spills, then wipe again with a damp cloth to remove any excess. It's important to avoid oil-based and ink stains, as well as the use of any solvents in cleaning your bag (alcohol, acetone, bleach, silicones etc), as these can be absorbed + damage the bio-based fabrics.
POLYURETHANE COATED FABRIC:
Simply wipe your Sans Beast products with a damp, lint free cloth and you’re done. Remember never to use any household cleaners as they are often abrasive and may damage or discolour your item. Please note that hand sanitiser + makeup can stain - we suggest taking care, particularly with pump packs, as unwieldy splashes may leave a mark.
Our canvas bags are machine washable. We recommend using cold water to ensure fading doesn’t occur. A minor level of shrinkage may occur however being a cotton fabric, this will stretch back out again with wear.
RECYCLED POLYESTER OUTER FABRIC (PUFFBALLS):
Our recycled polyester bags can be spot cleaned with mild detergent + warm water.
Use a mild detergent + warm water to clean any dirty marks off your strap. Don't submerge the strap in water, but gently soap up the dirty marks + then run the sections under a light stream of water to rinse off. Leave to hand dry. This should remove light marks - you may need to repeat the process for more stubborn marks (eg oil + grease) but note excessive scrubbing may case colour loss, so please be gentle. You can also use a delicates bag (typically used for bras) to wash your bag strap in a gentle cycle. We have found great success with this, however please note, a minor level of shrinkage may occur.
The lining of handbags can be tricky to clean, as you can’t remove it and pop in the washing machine, nor can you dry clean it. However, we have designed the majority of our bags to allow for the lining to be loose + able to be pulled out / away from bag, to support spot cleaning.
Firstly, prevention of marks is always the best option:
If you DO get a mark on the lining, dish detergent (for greasy stains like oil-based makeup or lip balm) or baby shampoo (for non oil based makeup marks like powder or blush) are great for spot cleaning. Put a little of the liquid onto a clean cloth or sponge, rub gently, then finish with a clean cloth. You may need to repeat this process if the stain is stubborn.
Read more tips on cleaning your Sans Beast treasure here
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