ORDERS / SHIPPING / RETURNS
Despatch & arrival time
Shipping within Australia
Standard (metro) domestic orders over $99 are shipped free of charge and will usually be delivered within 3-5 business days of being shipped. Regional areas may take a little longer. A $6 flat fee applies for orders less than $99.
Express Post (AU) shipping is available for a flat charge of $10.
Metro East Coast Australia - 1-2 Business Days
Regional - 2 business days as per AusPost, possibly 3 days if you're remote.
All parcels from Sans Beast will require a signature on delivery, unless you provide an authority to leave. You can opt to do this when you receive your tracking information from Australia Post. Please note that Sans Beast is not responsible for any lost or stolen items.
We use Australia Post International service for deliveries outside Australia. All packages are tracked and you will be provided email updates as your order is on its way.
Delivery times listed below are estimates for delivery between metro areas of major cities and exclude any time in customs and delays due to reasons outside Australia Post's control. Country specific delivery times are available online at auspost.com.au. For countries not listed below, please contact us at firstname.lastname@example.org to see if we can ship to your location.
Please note that any items shipped internationally may be subject to local duties and taxes.
New Zealand: AusPost International Standard - 5 Business Days
We are pleased to offer $15 FLAT RATE Shipping on ALL orders within NZ
As your goods will be sent from outside of the EU, VAT and Customs Duty will be payable. Please contact your local postal authority for details on applicable charges.
What is your return/exchange policy?
We understand shopping online can sometimes be hard. Whilst we are confident you will love your Sans Beast item/s, if for some reason you are unhappy, we will gladly offer a refund (less original shipping cost) with the following criteria being met:
- Your return must be initiated within 7 days of receiving your item
- Your item/s must be returned to Sans Beast HQ in its original packaging, with dust cover bag, brand new, unworn, undamaged and with its original tags still attached, within 14 days of your original order date. Returns of items that have the tags removed will not be accepted.
How do I return/exchange an item?
Please contact us at email@example.com within 7 days of receiving your goods, and we will provide all details necessary.
If you are exchanging your item, please be mindful that our collections are not bought in heavy volume, so we cannot guarantee that your preferred item will be available at the time of exchange.
We recommend using registered post or a trackable courier service to return your item/s, as we can not accept responsibility for items lost or damaged in transit to us. Please also note that the cost of shipping will not be reimbursed for change of mind returns.
When can I expect my refund?
If you've opted for refund, your refund will be issued within 3 business days of us receiving your returned item/s. We will send you a confirmation email once your refund* has been finalised.
*Refunds may take up to 2 days to appear in your account depending on your method of payment.
What if my item is damaged/defective/incorrect?
Quality is our priority at Sans Beast. Your order is thoroughly checked by our HQ team before being sent your way, and we do our best to ensure your item/s arrive in perfect condition. If for some reason you receive a damaged, defective or incorrect item, please email us at firstname.lastname@example.org as soon as possible, with a photo of your item. Don’t forget to include your order number so we can support you at pace.
Which forms of payment do you accept?
We currently accept all major credit cards including American Express, MasterCard and VISA along with Apple Pay, PayPal and AfterPay.
Is it possible to track my order?
We will send you an email outlining all tracking information once your item/s have left Sans Beast HQ.
My order hasn’t arrived?
Please contact us at email@example.com and we will track your item/s. Please note that if you've ordered from outside Australia, we are limited in our capacity to track your item to your door - however we will do our best to support you.
Can I pick my order up in person?
Our studio is at 2 Chelmsford Street, Kensington, Victoria. If you're local, you are welcome to visit us to pick up your purchase - just let us know your intentions by requesting a studio appointment at firstname.lastname@example.org & we'll ensure we're ready for you!